At Witanworld, we are committed to building trust, transparency, and fairness across our global community of creators, experts, and knowledge seekers. Witanworld enables users to buy and sell services, digital assets, courses, and collaborative solutions. To maintain confidence in every transaction, this Cancellation and Refund Policy outlines the principles, procedures, and terms that govern cancellations, refunds, and dispute resolution within the Witanworld knowledge ecosystem.

This policy applies to all users — including buyers, sellers, experts, creators, and organizations — who participate in commercial exchanges on Witanworld.

1. Purpose and Guiding Principles

The objective of this policy is to:

• Ensure fairness in the event of cancellations or disputes.
• Establish clear processes for refund eligibility.
• Balance the interests of both buyers and sellers.
• Promote trust, accountability, and a professional environment.

At Witanworld, we understand that not all transactions go as planned. Delays, miscommunication, or unforeseen circumstances can sometimes affect service delivery. This policy ensures that every user is treated fairly and that transactions are managed transparently and efficiently.

Our guiding principles include:

• Fairness: Equal protection for both buyers and sellers.
• Transparency: Clear communication on refund and cancellation terms.
• Integrity: Encouraging professionalism and reliability in every engagement.
• Efficiency: Resolving refund and dispute cases quickly and effectively.

2. Scope of Applicability

This policy applies to:

• All paid services, consultations, or projects purchased through the Witanworld Marketplace.
• Digital products, such as courses, documents, templates, or reports.
• Subscription-based access or memberships offered on Witanworld.
• Collaborative engagements facilitated through Witanworld’s digital ecosystem.

It does not apply to:

• Free trials or promotional offerings.
• External transactions conducted outside the Witanworld platform.
• Any agreements or services directly contracted between users without Witanworld involvement.

3. Eligibility for Cancellations and Refunds

Refunds or cancellations are considered valid only under specific conditions. Eligibility is determined by the type of product or service purchased, the timing of the request, and the delivery status.

a. Before Service Delivery or Access

A buyer may cancel an order before the seller has begun work or delivered any digital content. In such cases:

• A full refund will be issued, minus payment gateway or processing fees.
• The seller must confirm that work has not yet commenced.
• Refunds will typically be processed within 7–10 business days after approval.

b. Delayed Delivery or Non-Delivery

If a seller fails to deliver a product or service within the committed timeline:

• The buyer may raise a complaint and request a refund.
• The seller will have up to 7 business days to respond or fulfill the order.
• If no valid response or delivery is made, Witanworld reserves the right to issue a full or partial refund.

c. Misrepresentation or Unsatisfactory Quality

Refunds may also be granted if:

• The delivered service or product is materially different from what was described.
• The work quality is substantially below reasonable expectations for the price paid.
• The seller misrepresented credentials, deliverables, or timelines.

In such cases:

• The buyer must provide supporting evidence (communication logs, files, or screenshots).
• Partial refunds may be granted depending on the portion of work completed.

d. Technical or Access Issues

In the event of technical problems (e.g., inability to access purchased digital content or login issues caused by Witanworld’s systems):

• The buyer may request a full refund after verification.
• Witanworld’s technical support team will assess and confirm the issue before processing.

4. Non-Refundable Transactions

Certain categories of purchases are considered non-refundable due to their digital or custom nature. These include:

• Services that have already been delivered or completed in full.
• Digital products once accessed, downloaded, or streamed.
• Custom or made-to-order services created specifically for the buyer.
• Subscriptions or memberships once partially used.
• Promotional offers, discounts, or credits that have been redeemed.

Buyers are encouraged to review all service listings, descriptions, and seller profiles carefully before making a purchase.

5. Refund Request Process

To ensure smooth handling, all refund requests must follow the process below:

1. Submit a Request:

   • IM the Sapience Moderator Team using Witanworld Messenger or contact sapience.moderator@witanworld.com.

   • Provide your order ID, purchase details, and a brief description of the issue.

2. Attach Supporting Evidence:

   • Include relevant screenshots, files, or correspondence with the seller (if applicable).

3. Review & Acknowledgement:

   • Witanworld will acknowledge receipt within 5 business days and may contact both parties for clarification.

4. Resolution:

   • Witanworld will review the evidence and issue a decision within 7–10 business days.

   • Refunds will be credited to the original payment method, subject to financial institution timelines.

All refund decisions made by Witanworld’s Moderator Team are final and binding.

6. Cancellation by Sellers

Sellers may occasionally need to cancel an order due to technical issues, unavailability, or mutual agreement. In such cases:

• The buyer will receive a full refund.
• Repeated or unjustified cancellations by sellers may lead to warnings, account review, or suspension.
• Sellers are expected to maintain transparent communication and honor commitments wherever possible.

7. Cancellation by Buyers

Buyers can cancel orders under specific conditions:

• Cancellations are allowed within 24 hours of placing the order, provided the seller has not begun work.
• Once the seller starts the project or grants access to digital material, refunds may not be available.
• Any exceptions will be handled case-by-case by the Witanworld Support Team.

Witanworld encourages buyers to communicate directly with sellers to resolve any issues before requesting cancellation.

8. Dispute Resolution Process

In case of a disagreement between buyer and seller:

• Both parties should attempt to resolve the issue via Witanworld’s internal messaging system.
• If unresolved, either party can escalate the matter to Witanworld Support.
• Witanworld may request evidence from both sides before making a final determination.
• Decisions are made based on fairness, documented communication, and adherence to the platform’s policies.

All dispute resolutions handled by Witanworld are final. We encourage both parties to maintain professional and respectful conduct throughout the process.

9. Refund Timelines and Processing

Once a refund has been approved:

• Refunds are initiated within 7–10 business days from the date of approval.
• Processing time may vary depending on the payment provider or bank.
• Refunds will be issued using the same payment method used for the original purchase.
• Any applicable gateway or transaction fees may be deducted unless the issue arose due to a Witanworld system error.

10. Platform Fees and Deductions

Witanworld acts as an intermediary platform and incurs third-party costs for processing payments.
As such:

• Transaction and gateway fees are non-refundable.
• Refunds, when issued, will be net of such deductions.
• Witanworld does not charge any additional fee for handling refund requests or disputes.

11. Seller Responsibilities and Accountability

Sellers on Witanworld are expected to:

• Provide accurate and honest descriptions of their services or products.
• Maintain clear communication with buyers before and during engagements.
• Deliver projects within agreed timelines.
• Notify buyers promptly of any expected delays or challenges.

Failure to meet these standards may result in partial refunds, penalties, or account action under Witanworld’s governance policies.

12. Buyer Responsibilities

Buyers using the Marketplace should:

• Review all service descriptions carefully before purchasing.
• Communicate clearly with sellers regarding expectations, timelines, and deliverables.
• Avoid making refund requests without valid grounds.
• Respect the time, effort, and professionalism of service providers.

Fraudulent or misuse-based refund claims may result in the suspension or termination of buyer accounts.

13. Dispute Mediation by Witanworld

As a neutral facilitator, Witanworld does not act as a direct party in buyer-seller contracts. However, to ensure fairness, the platform provides mediation support.
Our mediation process focuses on:

• Encouraging direct resolution through transparent communication.
• Evaluating the facts based on documented evidence.
• Making impartial decisions aligned with the platform’s community standards.

14. Limitations of Liability

Witanworld’s role is limited to that of a technology facilitator. We are not responsible for:

• The content, quality, or accuracy of services provided by independent sellers.
• Delays, damages, or indirect losses resulting from buyer-seller transactions.
• Any commitments made outside the Witanworld platform.

Refunds or remedies are limited to the amounts transacted within the platform under this policy.

15. Policy Modifications and Updates

Witanworld reserves the right to update or revise this Cancellation and Refund Policy at any time. Changes will take effect immediately upon posting on our official website. Users are encouraged to review this policy periodically to remain informed of their rights and obligations.

16. Contact and Support

For cancellation, refund, or dispute inquiries, please reach out to our support team:
📧 sapience.moderator@witanworld.com
🌐 https://witanworld.com/contact

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (IST) to assist with refund claims and platform-related queries.

Summary

Our Cancellation and Refund Policy ensures:

• Transparent refund terms for all marketplace participants.
• Fair resolution of disputes between buyers and sellers.
• Consistent platform governance to maintain trust and professionalism.

By participating in the Witanworld Services, all users agree to abide by these terms and uphold the spirit of collaboration, responsibility, and mutual respect that defines the Witanworld ecosystem.

© Witanworld 2025. All Rights Reserved.

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