Job Description:
A Seller Support role is expected to address chronic system issues, provides prompt and efficient service to Sellers and Merchants. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues.
Roles & Responsibilities:
- Sales Content creation.
- Supporting the sales team or resolving the client challenges or any other system related challenges.
- Engage with internal stakeholders to resolve Marketplace queries.
- Perform data entry duties with regard to sales figures, metrics and other key data.
- Provide administrative assistance to executives and management team members as required.
Skills Required:
- Customer Obsessed.
- Pragmatic & Organized.
- Strong prioritization and time management skills.
- Excellent verbal and written communication skills.
- Great interpersonal skills and strong team player.
- Stakeholder management is a plus.
Qualification & Experience Required:
- Degree preferred.
- Minimum 3 years strong experience in a customer service role.
- Excel, SQL, Zen desk experience (advantageous).
- Experience in an e-commerce, start-up, tech or platform environment (advantageous).
Job Type: Part Time/ Freelance.
Salary: As per the company norms.
